Frequently Asked Questions: Donations through Just Give
Is my donation safe and secure?
Absolutely. JustGive's website security is provided by Secure Sockets Layer (SSL), a recognized authentication and encryption software. In other words, the site becomes locked while you are giving us your credit card information and unlocks only when you leave the secured area, and your credit card number is "encrypted" so it is unreadable to anyone outside the transaction process.
How much of my donation goes to my charity?
3% is deducted from all donations made through JustGive.org to cover the cost of transactions. These costs include credit card fees and those for stamps, envelopes, and checks. We do NOT absorb ANY of this 3% but use it to pay for these processing fees that we have no control over.
Will you protect my privacy?
We guarantee that we will not sell, rent, or trade your personal information to anyone outside JustGive. In addition, we offer you the option of donating anonymously so that the charity to which you donate will not receive information about you without your permission.
Will I receive a confirmation that my donation has been processed?
Certainly. Once your donation has been processed, JustGive will send you a receipt via email. All donations made through JustGive.org also appear in your account. To view donations for any given year, simply log into your account.
What are my payment options?
You may donate using your Visa, MasterCard, Discover, or American Express card. If you would like to use a check or cash, please contact your favorite charities directly. You will find contact information for charities in our database.
Is there a minimum donation amount?
We are happy to accept any gift of $5 or more.
What are the advantages of donating online?
Most of us have the best intentions of doing something for charity but often hesitate because we don't have the time, knowledge, or trust to give to a specific cause, JustGive bridges the gap between having the desire to help and actually making a difference. By donating online through us, you reduce the enormous fundraising costs for charities and reduce the amount of paper waste that adds to environmental destruction. We also provide you with an account of your Donation History, allowing you to keep track of your donations throughout the year -- especially helpful at tax time!
Can I make an anonymous donation?
Absolutely. JustGive is committed to protecting your privacy and offers you the option of donating anonymously. This means the charity knows your donation amount but does not receive your name or any other contact information about you.
Can I make a donation as a gift for or in memory of someone else?
Yes! And it's our most popular feature! Simply include your gift recipient's email address (if they have one) and add a personal gift message. Your recipient is notified automatically via e-Card. (If your recipient does not have email, simply submit your email address. Once you receive the notification email, just print it out and give it to your recipient.)
Are my donations 100% tax deductible?
Yes. All charities on our site – as well as JustGive.org itself – are tax-exempt and your donation is fully deductible to the full amount allowed by law.
What if I have a problem making a donation?
If you have any problems or questions, please contact our Customer Service department at firstname.lastname@example.org, or call us toll-free at 866-JUSTGIVE (587-8448).
"We will be here as long as they are there."